#Gotoassist mac support install#

If the GoTo Opener application is already installed, then the web browser will automatically start the GoTo Opener app, which will then launch the GoToAssist Corporate Customer application (or install it again, if needed). If the GoTo Opener application is not installedВ (either first time joining or it was previously removed),then the GoTo Opener.dmg file will automatically start downloading. Once the web browser launches, they will see the following: To begin the installation process, customers can join a support session.Run GoToAssist Corporate once installed Download GoToAssist Corporate These instructions apply to Mac customers only also see Join a Standard Support Session on Windows for more information. We donвЂ™t recommend that customers do this if they frequently join support sessions, as they will lose the benefit of faster join times. Note: If you remove the GoTo Opener application at a later time, you'll need to go through the entire download process again. It must be installed on the computer, even if the Customer application is already installed. This application is required to install and launch the GoToAssist Corporate Customer desktop application. This 'helper' application downloads as the GoTo Opener.dmg, then installs as the GoToВ Opener application. This is the main software that customers use to join support sessions. GoToAssist Corporate Customer desktop application The installation package includes the following components: Note:В To support customers that join standard support sessions from a Mac running macOSВ Catalina (10.15) or later, the representative must be running HelpAlert v11.9.11, b1379 or later. By leaving the GoTo Opener application installed, customers will be able to join future support sessions more quickly by avoiding the extended download process. When a GoToAssist Corporate customer joins a standard support session, the GoToAssist Corporate Customer installation package (including the GoTo Opener application)В will be downloaded onto their computer. HELP FILE Join a StandardВ Support Session on Mac